{"id":588,"date":"2016-02-07T11:36:06","date_gmt":"2016-02-07T11:36:06","guid":{"rendered":"http:\/\/new.regoapp.com\/?page_id=588"},"modified":"2018-07-11T09:14:34","modified_gmt":"2018-07-11T09:14:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/regoapp.com\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[et_pb_section bb_built=”1″ transparent_background=”off” background_color=”#6083a3″ allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”on” specialty=”off” disabled=”off” custom_padding_tablet=”50px|0|50px|0″ custom_padding_last_edited=”on|desktop” next_background_color=”#ffffff”][et_pb_fullwidth_header title=”Frequently Asked Questions” background_layout=”dark” text_orientation=”left” header_fullscreen=”off” header_scroll_down=”off” scroll_down_icon=”%%3%%” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” title_font_size=”30px” content_font_size=”14px” custom_button_one=”off” button_one_text_size=”20″ button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”off” button_two_text_size=”20″ button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″ disabled=”off” content_max_width=”100%” background_color=”rgba(255, 255, 255, 0)” \/][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”section” transparent_background=”off” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”on” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” make_equal=”off” use_custom_gutter=”off” fullwidth=”off” specialty=”off” disabled=”off” custom_padding_tablet=”50px|0|50px|0″ custom_padding_last_edited=”on|desktop” prev_background_color=”#6083a3″ next_background_color=”#f4f4f4″][et_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” use_custom_gutter=”off” gutter_width=”3″ padding_mobile=”off” allow_player_pause=”off” parallax=”off” parallax_method=”on” make_equal=”off” column_padding_mobile=”on” parallax_1=”off” parallax_method_1=”on” parallax_2=”off” parallax_method_2=”on” parallax_3=”off” parallax_method_3=”on” parallax_4=”off” parallax_method_4=”on” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”][et_pb_column type=”4_4″][et_pb_toggle admin_label=”What is the difference between Rego and Rego Pro?” title=”What is the difference between Rego and Rego Pro?” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

In short, you can think of Rego, the free app, as a trial version of Rego Pro, limited to 10 places, with an in-app upgrade that removes all limits, and unlocks all the features of Rego Pro. For more details.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Can you please correct errors on my business listing at the Rego website?” title=”Can you please correct errors on my business listing at the Rego website?” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

Whenever a Rego customer ?shares? a place with another Rego user, either as an individual location, or as part of a collection, a unique Rego ?place URL? (link) gets created. <\/p>\n

The page shows a map, a telephone number, some photos from the restaurant and some reviews.<\/p>\n

You could easily get the impression that we at Rego<\/strong> store all that information in the database that sits behind our web server.<\/p>\n

But that’s not how it works. The only thing we store in our database is that unique number you see in the link, i.e. for Lucas’s Pizzeria, we store the number 4c4ca4a574e81b8d4f159106<\/strong>.<\/p>\n

When that link is requested from the Rego website, our website is able to determine from that number the place that needs to be shown. Then, we dynamically<\/strong> build the web page on-the-fly by pulling in publicly available data from the Google and Foursquare location databases.<\/p>\n

So if you find a page at the Rego website that represents your business, and some displayed information is wrong, you should contact Google and\/or Foursquare to have it corrected, and not us.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”How do I import a collection of places someone shared with me?” title=”How do I import a collection of places someone shared with me?” open=”off” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

First, you have to have the Rego app installed on your iPhone. Second, your app must be logged into your Rego account. Finally, when visiting the shared collection link you were sent, in a web browser and logged into your Rego account online, simply click ?Add to Rego?. The next time you open the app, it will see your queued collection, and will import it.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Where is my data stored? Does Rego synchronize my data?” title=”Where is my data stored? Does Rego synchronize my data?” use_border_color=”off” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

Rego does NOT synchronize your data with iCloud or any other online service, and therefore does not synchronized data between devices. Your data is only stored on the device?i.e. your iPhone or iPad?and for this reason it?s important to maintain a backup of your data on Dropbox. Note that you can use the Dropbox backup\/restore feature to keep multiple devices in ?pseudo-sync?, but this is a manual process, and requires caution to avoid new data being overwritten.<\/p>\n

[\/et_pb_toggle][et_pb_toggle admin_label=”Rego Dashboard” title=”What is the Rego Dashboard and how does it work?” open=”off” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n

The?Rego Dashboard<\/a>?is a website that provides two mechanisms to help you get new places into your Rego:<\/p>\n

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  1. Discovery?You can use the Rego Dashboard to search for new places to add to your Rego. (The Rego Dashboard searches the Foursquare and Google location databases behind the scenes.) When you launch Rego, any places you?ve recently added from the online Dashboard will immediately get imported. Switching your Rego display into the date listing will show your newly imported Rego places at the top.<\/li>\n
  2. Sharing?When you share a place or collection in Rego, the recipient will get a Rego Dashboard link, from where they can import the place (or collection) into their own Rego. Whenever you login to the Rego Dashboard, you can see all the collections you’re currently sharing. (Only people who know the links to your shared collections, however, can see them.<\/li>\n<\/ol>\n

    A somewhat confusing concept is the following: The only data stored in the Rego Dashboard are the lists of geographic coordinates in the collections you have shared. No place data itself is stored at the Rego Dashboard. When you view a ?place? at the Rego Dashboard, the website dynamically builds the page from Google and Facebook data.What<\/p>\n

    [\/et_pb_toggle][et_pb_toggle admin_label=”iPad” title=”Why isn’t there a version of Rego for iPad?” open=”off” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n

    We?d love to release an iPad version, but that would require a synchronization solution to be in place, since you?d expect the data between your iPhone and iPad to stay in sync. Unfortunately, for technical reasons, iCloud isn?t a good match for an app like Rego, and so we?d have to use a third-party synchronization platform, which would require us to charge a subscription fee to use the product, and we just haven?t had enough people indicate willingness to do that.<\/p>\n

    [\/et_pb_toggle][et_pb_toggle admin_label=”Dropbox Backup” title=”How do I backup and restore my Rego data?” use_border_color=”off” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

    Since your Rego data is only stored locally on your device, it?s very important to maintain a backup of your data in Dropbox. You can read an article in the Guide section of this website for detailed instructions.<\/p>\n

    If you lose your device, there?s only two ways to restore your Rego data on a new one:<\/p>\n

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    1. iCloud Backup?If you enabled iCloud Backup on your old device, and setup your new one from an iCloud backup, your Rego data (along with all the other data on your old device) should get restored.<\/li>\n
    2. Restore from Dropbox?If you maintained a Dropbox backup of your Rego data on your old device, you can setup Rego on the new one by performing a Dropbox restore from within the Rego app.<\/li>\n<\/ol>\n

      [\/et_pb_toggle][et_pb_toggle admin_label=”Can I use Dropbox to keep two devices in sync?” title=”Can I use Dropbox to keep two devices in sync?” open=”off” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n

      Yes, you can, but you have to be very careful. It?s important to remember that the Rego backup and restore feature?replaces data<\/em>? it?does not synchronize data<\/em>. When you conduct a backup from one device, the data on Dropbox will?only<\/em>?contain the data from that device. And when you restore a device from a backup, the data in Rego will exactly match that data from the backup. Any new data on that device not found in the Dropbox backup will be lost.<\/p>\n

      What this means is that if you use the Dropbox backup & restore feature to keep two devices in sync, you should never modify data on?both devices at the same time<\/em>.<\/p>\n

      [\/et_pb_toggle][et_pb_toggle admin_label=”Restore Failed?” title=”Restore Failed?” use_border_color=”off” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

      When attempting to perform a Dropbox Restore, you might see a message indicating that a backup is in progress or was left incomplete:<\/p>\n

      \"\"<\/p>\n

      If you’re sure that a backup isn?t in progress on another device, then this message indicates that at some point, you performed a backup that didn?t complete.<\/p>\n

      To recover, you?ll need to delete a hidden file called ?.lock? that?s present in your Dropbox folder. We have a screencast that shows you how to do that in the Backup and Restore article in the Guide section of this website.<\/p>\n

      [\/et_pb_toggle][et_pb_toggle admin_label=”Internet access” title=”Does Rego require internet access?” use_border_color=”off” disabled=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”3.9″]<\/p>\n

      Those traveling to locations without data connections (or where a data connection would be expensive) are often interested to know whether Rego can work offline. The answer is that certain features work offline, while others require internet access.<\/p>\n

      Here?s what you can do with Rego offline:<\/p>\n